Refunds and returns

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Last Updated: 17th June, 2026

We take pride in the quality of our products and want you to be happy with your purchase.

Change of Mind

We do not offer refunds, exchanges, or returns for change-of-mind purchases. Please choose carefully before completing your order.

Damaged or Faulty Products

If your order arrives damaged, defective, or faulty, please contact us within 14 days of receiving your order. To assist with your claim, we may request photographs of the damaged item and packaging. Once the issue has been verified, we will arrange for a replacement product to be sent at no additional cost.

Refund Requests

If you prefer a refund rather than a replacement for a damaged or faulty item, the product must first be returned to us. Return shipping costs are the responsibility of the customer. Once the returned item has been received and inspected, a refund will be processed to the original payment method.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.